Hard to find key information
Customer needs and progress are buried in long chats, forcing staff to scroll back to review history.
LINE × CRM
Turn LINE support chats
into trackable service records
Connect your LINE Official Account (LINE OA) to your business system. AI summarizes conversations, creates service records, and tracks open issues so your team stays on top of customer needs and progress.
- LINE OA integration
- AI summaries
- CRM management
- Record tracking
Today
- LINE OA integration
- AI summaries
- CRM management
- Record tracking
PAIN POINT
Messages pile up and key information gets buried
LINE is convenient for support, but as messages grow, organizing and following up becomes time-consuming.Manual summarizing
Staff have to manually note customer needs, key points, and next steps — slow and easy to miss.
No continuous follow-up
Service records and to-dos live in separate places, making handovers hard and progress unclear.
FEATURES
From LINE conversations to issue tracking
Combine LINE chats, AI summaries, and your business system so support information is easy to find, share, and track.LINE chat sync & archiving
Connect LINE OA and archive selected conversations into your management system for easy lookup.
AI key-point extraction
Select important messages and let AI summarize customer needs, key points, and next actions.
Service records & customer data
Save selected chats as service records linked to customer data, so service history is easy to review.
Issue Ticket tracking
Turn issues or requests that need follow-up into Issue Tickets for a transparent resolution process.
HOW IT WORKS
Three steps to trackable service records
Select key messages, generate an AI summary, then archive it the way you need.STEP 01
Real-time LINE chat sync
Click the “LINE Chat” button in kintone to open the chat window with the contact’s name, avatar, and messages. Incoming messages sync to the back office in real time, so agents can quickly review the conversation.
STEP 02
Select messages, generate an AI summary
Select the key messages and click “Create Record” to open the record settings. Agents can add notes as context for the AI, which summarizes customer needs, key points, and next steps — while staff keep the final say.
STEP 03
Choose how to archive and follow up
Save it as a “Service Record” or an “Issue Ticket”. Service records keep the interaction history; Issue Tickets capture open problems, requests, or improvements for follow-up.
USE CASES
Built for customer service and team collaboration
From inquiries and after-sales service to issue tracking and cross-team work, LINE support × CRM integration keeps everyone efficient.Customer inquiries
Capture product questions and key needs, and look up past conversations easily.
After-sales follow-up
Keep service history and records so the next agent can pick up seamlessly.
Issue & status tracking
Create Issue Tickets to see owners and progress at a glance.
Sales follow-up
Organize customer needs and discussion points to plan the next contact.
Support handovers
Share service records to reduce repeated questions and information gaps.
Cross-department requests
Pass key customer requests to the right department for follow-through.
FAQ
Frequently Asked Questions
Can it connect to our existing LINE Official Account?
Yes, we can assess connecting your existing LINE OA. The exact approach depends on your account settings, API permissions, and use case.
Do we have to use kintone?
No. The demo uses kintone as the integration environment, but we can also assess integrating with your existing data platform and workflows.
Does AI automatically analyze every LINE conversation?
No. Staff select the key messages, AI helps summarize them, and staff confirm the content.
What’s the difference between a service record and an Issue Ticket?
Service records keep the interaction history. Issue Tickets are for problems or tasks that need triage, assignment, and progress tracking.
Can it be customized to our workflow?
Yes. We can assess fields, categories, permissions, workflows, and other system integrations. The exact scope is confirmed after a requirements interview.
GET STARTED